Frequently Asked Questions

1. What is Non-Emergency Medical Transportation (NEMT)?
NEMT provides safe, reliable transport for individuals who need help getting to and from medical appointments but don’t require an ambulance. This includes seniors, people with disabilities, and those with chronic health conditions.

2. Who can use The Harmony Transit’s services?
We serve seniors, individuals with physical or cognitive disabilities, and anyone who needs reliable transportation to medical appointments, therapy, pharmacy visits, or hospital discharges.

3. What types of vehicles do you use?
Our fleet includes fully equipped, wheelchair and stretcher accessible vans that are clean, comfortable, and regularly maintained to ensure your safety and comfort.

4. Are your drivers trained to assist people with mobility challenges?
Absolutely. All of our drivers are professionally trained in safety protocols, passenger assistance, and patient care. We ensure every rider is treated with respect and dignity.

5. How far in advance should I schedule a ride?
We recommend booking at least 24–48 hours in advance to secure your preferred time slot, though we do our best to accommodate short-notice requests whenever possible.

6. Can you help with recurring appointments like dialysis or physical therapy?
Yes! We specialize in recurring transportation for ongoing treatments. We’ll work with you to set up a consistent schedule that fits your needs.

7. Is the ride private or shared with other passengers?
Most of our rides are private for the comfort and safety of our clients. If a shared ride is arranged, it’s done carefully to ensure timing and space are never compromised.

8. How do I book a ride with Harmony Transit?
Booking is simple! You can call us directly or schedule a ride online through our website. Our team will confirm your details and take care of the rest.